STANDOUT agencies are built by STANDOUT people.

Tackling underperforming team members is one of the hardest parts of running an agency.

You don’t want to upset people.
You don’t want to unsettle the rest of the team.
You don’t want to have to replace people.

You’ve invested a lot of time, effort and money in your people.
Replacing people is time-consuming, costly and difficult.
Facing these issues can disrupt the team, destabilise client relationships and affect your ability to deliver your workload.


You simply must face into situations where you have people that are not performing to the right level.

You owe it to yourself.
You owe it to the rest of the team.
You owe it to your clients.
Most of all, you owe it to the people in question.

If they don’t know you are not happy, they can’t attempt to put things right.
If they don’t know where they are falling short they cannot improve.
They might not be happy themselves. If you don’t know, you can’t help them.

STANDOUT agencies are built by STANDOUT people. Make sure you recruit them, support them, and nurture them. Don’t accept anything less.

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